Demand Planner and CS Administrator Europe

St.-Prex, Switzerland

Posted: 3-Oct-2018

Ref#: CH-FER-0095 / R0007380

Headquartered in Saint-Prex, Switzerland, Ferring Pharmaceuticals is a research-driven, specialty biopharmaceutical group active in global markets. The company identifies, develops and markets innovative products in the areas of reproductive health, urology, gastroenterology, endocrinology and orthopaedics. Ferring has its own operating subsidiaries in nearly 60 countries and markets its products in 110 countries. To learn more about Ferring or its products please visit

In our Headquarter in St-Prex/Lausanne (Switzerland), we are looking for an:

             Demand Planner and CS Administrator Europe

Your mission:
The role of this position is to contribute/run the Demand planning processes as well as monitoring order-to-cash process for attributed portfolio.
The Demand planning is about ensuring full visibility of future demand, sales forecast & opportunities (including tenders), via the use of specific tool/meeting (e.g. Infor or Central Demand Review).
The position is also to ensure that all products required by “customers” are available with the right level of inventory in order to achieve business targets of marketing, sales, finance and operations. Ensure good and smooth coordination between the department and all internal and external customers.

Main responsibilities:

Demand planning 
  • Understand and keep current track on changes of all products in the marketplace, focusing on:
  • Brand management
  • Marketing strategies
  • Life cycle management
  • Manage day-to-day use of System Forecast tool Generate statistical forecast. Encourage the M&S to update and maintain the country forecast with monthly detail
  • Central Demand Review
  • Sanity check of forecast before transmission into Supply Planning tools
  • Alert Supply Planning colleagues of any major changes
  • Review of Forecast performance/trend with Local Demand Planner
  • Document reviews and develop escalation point for Global S&OP

Customer service
  • Communication and products requirement alignment with supply chain actors, sales orders management
  • Ensure that delivery, transportation and distribution occurs properly and timely with the right shipping documentation, whilst optimizing costs
  • Central point of contact for quality issues and plan of action for recall, quality investigation, traceability inquiry, repack and other pharmaceutical operations

Required Experience & Competences:

  • University degree Logistics/Supply chain or equivalent education in Business administration
  • Fluent in English
  • Understanding of Demand Planning or Marketing in Pharmaceutical business or supply chain
  • Knowledge of import / export / logistic / distribution and customer service
  • Good communication skills in writings as well as verbal
  • Analytical skills / at ease with data
  • Team spirit
  • Flexibility

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