Service Desk Agent

Hatvan, Hungary

Posted: 8-Sep-2017

Ref#: H464/1709-43B


Johnson Electric Group is the definite leader in micromotors, motion subsystems and actuators for automotive and industrial applications. Our motion solutions adjust car seats and headlamps, run vacuum cleaners and power drills as well as 300 other applications worldwide. We are the safe choice for our clients.

For our Management Information System Unit based in Hatvan we are looking for a

Service Desk Agent
(English and German)


Your Responsibilities:
  • Support the users in IT related problems via email, phone and remote control and solve basic IT problems
  • Resolve Windows update issues, install or reinstall computers, MS Office configurations
  • Analyze requests and problems and develop solution suggestions
  • Support users in Lotus Notes related issues: how to get access to Notes applications, how to configure simple things like mail, calendar, signature
  • Reporting obligations to the Service Desk Manager
  • Cooperate with site in the following countries: Germany, Switzerland,  United Kingdom, France, Italy, Serbia, Poland and Hungary

Your profile:
  • BSc or MSc degree
  • Advanced German and English language knowledge are must
  • IT studies and/ or previous IT experience is not mandatory but considered as merit
  • Long-term plans to build a career in IT
  • Excellent communication and customer service skills
  • Proactive and dynamic personality

What we offer:
  • Competitive compensation package and bonus structure
  • The opportunity to grow professionally in a truly international environment
  • Easily accessible location on M3 motorway
  • Travel support; 100% for public transport, fuel - 15 HUF/ km

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About Serendi

Serendi is a recruitment service provider with its headquarters in Switzerland. Our clients are large Swiss or international companies.

We manage the entire recruitment process for our client companies - including sourcing of candidates. Candidates are selected based on how well their experience and qualifications match our clients position requirements.

We source and screen thousands of candidates and applications per year and recommend the most qualified candidates to our clients.

If you want to apply for one of the open positions with one of our clients you can do this through this website. Please enter the required data and upload your CV. Our recruitment consultants will screen your application very thoroughly. You will receive via email constant updates on the status of your application. Please apply for each position you are interested in.