Helpdesk Agent (German + English)

Budapest, Hungary

Posted: 2-Jan-2019

Ref#: CW-HUN-211

Cushman & Wakefield (NYSE: CWK) is a leading global real estate services firm that delivers exceptional value by putting ideas into action for real estate occupiers and owners. Cushman & Wakefield is among the largest real estate services firms with 48,000 employees in approximately 400 offices and 70 countries. In 2017, the firm had revenue of $6.9 billion across core services of property, facilities and project management, leasing, capital markets, valuation and other services. To learn more, visit or follow @CushWake on Twitter.

 For our office in Budapest, we are currently looking for a

German and English speaking Helpdesk Agent 

Role summary:

You will provide a help desk and workflow management service for hard and soft Facility Management services. 

 Your Responsibilities:

  • Manage customer requests received by telephone or online. Ensure requests are fully understood and key information provided
  • provide timely feedback to customers on work order status
  • Negotiate with suppliers to arrange appointments in terms of work orders
  • Where work exceeds defined cost parameters, review options with appropriate Regional Facilities Manager, obtain supplier quotes, manage the approval process and raise purchase order requests as required
  • Review work order status against defined service levels and expedite or escalate overdue jobs as required
  • Provide reports and management information on the status of reactive and planned work orders

Your profile:

  • BSc degree  
  • 1-year experience in Customer Service /Helpdesk  or any similar role and multinational environment
  • Fresh graduates also welcome!
  • Fluent English and German  language skills
  • Knowledge in any ERP system, advanced user of Excel
  • Ability to handle customers, multitasking
  • Team player mentality with a positive attitude

What we can offer:

  • A steadily growing international company
  • A youthful and supportive work environment
  • Competitive compensation and benefit package
  • Great learning and development opportunities

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