Helpdesk Administrator

Budapest, Hungary

Posted: 6-Oct-2017

Ref#: CW-HUN-050-S


 

Cushman & Wakefield is a global leader in commercial real estate services, helping clients transform the way people work, shop, and live. The firm’s 43,000 employees in more than 60 countries provide deep local and global insights that create significant value for occupiers and investors around the world. Cushman & Wakefield is among the largest commercial real estate services firms with revenues of $5 billion across core services of agency leasing, asset services, capital markets, facilities services (branded C&W Services), global occupier services, investment management (branded DTZ Investors), tenant representation, and valuations & advisory.

 

For our office in Budapest, we are currently looking for a

Helpdesk Administrator

Role summary:


The Helpdesk Administrator will provide technical and administrative support to a team providing estates services to occupier clients for their property portfolios.
 

 

Your Responsibilities:

·         Manage the helpdesk for C&W client properties which includes acting as the first point of call for maintenance queries

·         Arrange surveyor/landlord inspections for C&W client properties, ensuring strict security procedures are adhered to

·         Maintain records for all inspections 

·         Manage and maintain a web based job tracker, which records maintenance issues, ensuring updates are provided and relevant details are passed to surveyors

·         Consult leases to determine who is responsible for maintenance repairs and liaise with managing surveyors to confirm responsibility

·         Contact landlords and tenants to ensure issues are dealt with appropriately and efficiently

·         Liaise with and log jobs to external Facilities Managers ensuring deadlines are met and accurate and detailed information is provided

·         Provide advice and support to other team members to enable their contribution to outputs and adherence to procedures

·         Act as main point of contact between team/client to control processes and assist communication

·         Liaise with clients and 3rd parties i.e. landlords, tenants, and their agents to ensure uninterrupted use of the client’s premises, effectively acting as the intermediary between landlord and tenant

·         Sourcing of leases, documents, plans and photographs from clients and their advisers

 

Your profile

·         BSc/MSc degree 

·         0,5 - 1 year of experience in any customer facing role

·         Excellent English language skills both verbal and written

·         Knowledge in any ERP system 

·         Intermediate knowledge of MS Office

·         Excellent communication, problem solving and analytical skills

·         Team player mentality

 

What we can offer

·         A steadily growing international company

·         Youthful and supportive work environment

·         Competitive compensation and benefit package

·         Great learning and development opportunities


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